Myers Flooring Free Shipping Policy

At Myers Flooring, we are committed to delivering a seamless shopping experience for our customers. As part of this commitment, we offer free standard shipping on most of our custom area rugs and broadloom carpet orders within the continental United States.

Free Shipping Coverage

• Free shipping applies to all qualifying orders of rugs and broadloom carpet within the continental U.S.
• No minimum purchase or special codes are required—eligible orders automatically receive free shipping at checkout.

Shipping Details

1. Custom Rugs:
   • Custom rugs are typically shipped within 2-4 weeks, depending on production times. Once shipped, transit times vary between 2-5 business days.
   • Rugs up to 9' wide will ship via standard ground services (e.g., UPS or FedEx).
   • Rugs larger than 9' will ship via a freight carrier and are delivered to the curbside of the delivery address.
2. Broadloom Carpet:
   • Broadloom carpet rolls are shipped in full, uncut rolls and generally take 1-2 weeks for delivery, depending on availability and location.
   • Large broadloom rolls are delivered curbside unless white glove service is requested (see details below).

White Glove Delivery Service

For an additional fee, we offer White Glove Delivery Service for larger or heavier rugs and broadloom carpet. This service includes:

• Delivery into the room of your choice.
• Unwrapping and unrolling of the rug.
• Removal of all packaging materials.

Note: White Glove Delivery adds 1-2 weeks to the delivery timeline, depending on location.

Free Shipping Limitations

• Free shipping applies to the first delivery attempt only.
• Any fees for redelivery, rerouting a shipment, or delivering to remote or difficult-to-access locations are the customer’s responsibility. You will be notified of any additional charges before shipment.

Exceptions to Free Shipping

• Shipping fees may apply to:
  • Orders shipping to Alaska, Hawaii, Puerto Rico, and international destinations.
  • Remote or rural locations that incur higher delivery costs.
  • Oversized or extremely heavy items, which may require additional handling and lift-gate services.
• These additional fees will be calculated during checkout or communicated by our customer service team after the order is placed.

Delivery Conditions

• Curbside Delivery: For orders shipped via freight carrier, free shipping includes curbside delivery only. The driver is not responsible for bringing the item inside the home. If inside delivery is required, please arrange for White Glove Service.
• Delivery Scheduling: Freight carriers will contact you directly to schedule delivery. Please ensure someone is available to receive the delivery at the scheduled time.

Damage During Shipment

We take great care in packaging and shipping your rugs and carpet. If you notice any damage upon delivery, please refuse the shipment and contact us immediately. If hidden damage is found after the delivery, please report it within 72 hours to our customer service team, along with photos of the damage.

Shipping Restrictions

• We cannot ship to P.O. Boxes or Military APO addresses.
• Deliveries are made on weekdays only, between standard business hours.

Customer Responsibility

Customers are responsible for any additional fees incurred due to:

• Incorrect or incomplete shipping information.
• Refusing a delivery or needing to reschedule a missed delivery.
• Redelivery or rerouting of shipments.

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Contact Us

For questions about your order, shipping options, or special delivery arrangements, please contact Myers Flooring Customer Service at (866) 450-5551.