Myers Flooring Shipping & Delivery Policy

At Myers Flooring, every custom rug is made specifically for your order. Once your rug has been completed and carefully packaged, we offer convenient delivery options designed to get your new rug safely to your home.

Delivery Options

$299 — Inside Entryway Delivery

Your rug will be delivered inside the first accessible entrance of your home or business.

This service includes:

Scheduled delivery to your address
Delivery through the first accessible doorway
Placement inside the entryway, garage, foyer, or similar first-floor receiving area

This service does not include delivery to a specific room, unpacking, unrolling or placement of the rug, removal of packaging materials, moving furniture, removal of an existing rug, or installation.

For larger rugs, we recommend having assistance available if you plan to move or position the rug after delivery.

$399 — Room-of-Choice Delivery

For added convenience, select our Room-of-Choice Delivery service.

This service includes:

Scheduled delivery to your home
Delivery to a specified room within the home
Unwrapping and unpacking of your rug
Removal of the shipping and packaging materials associated with your new rug

Please have the room prepared for your new rug prior to delivery.

Our delivery team does not move furniture, remove existing rugs or flooring, disconnect or relocate electronics, or perform installation services.

Certain locations, stairways, elevators, restricted-access buildings, or other unusual delivery conditions may require an additional charge.

Production & Shipping Time

Because our custom rugs are made to your specifications—including size, material, binding style and binding color—please allow approximately 3–4 weeks for fabrication.

Production times are estimates and may vary depending on material availability, rug size, binding selection, custom fabrication requirements, and order volume.

Once your rug has been completed and transferred to the delivery carrier, transit and scheduling times will vary based on your location and selected delivery service.

We will provide shipping or tracking information when available and will communicate any significant delays affecting your order.

Preparing for Delivery

Custom rugs can be large, heavy and difficult to maneuver. Before ordering, please make sure your rug can safely fit through all necessary entrances, hallways, stairways, elevators and other access points leading to its intended location.

Rugs are normally rolled for shipment using the shortest dimension whenever practical. For example, an 8' x 10' rug will typically arrive as a roll approximately 8' long.

Customers selecting Room-of-Choice Delivery should make sure the intended room and pathway are clear before the delivery team arrives.

Myers Flooring and its delivery providers are not responsible for rugs that cannot be delivered to the intended location because of inadequate access or insufficient clearance.

Delivery Appointments

Large rugs will generally be shipped through a freight or specialty home-delivery carrier. The carrier may contact you to arrange a delivery date and delivery window.

An adult 18 years of age or older must be available to receive deliveries requiring an appointment.

If a scheduled delivery cannot be completed because no one is available, the property cannot be accessed, or the customer requests a change after the shipment is in transit, additional redelivery, storage, or rerouting charges may apply.

These additional charges are the responsibility of the customer.

Inspecting Your Rug

Please inspect your shipment as soon as it arrives.

If the packaging or rug shows visible signs of shipping damage:

Point out the damage to the delivery team before they leave.
Note the damage on the delivery paperwork or Bill of Lading when applicable.
Take photographs of the packaging and damaged area.
Contact Myers Flooring as soon as possible.

If damage is discovered after the rug has been unpacked, please photograph the damage and contact Myers Flooring within 72 hours of delivery.

Please retain the rug and all packaging materials until we have reviewed your claim and provided further instructions.

Rug Pads & Multiple-Piece Orders

Rug pads, accessories, or other items included with your order may be packaged separately and may arrive separately from your custom rug.

Orders containing multiple rugs may also arrive in more than one shipment.

Delivery Area

Our standard $299 and $399 delivery options are intended for qualifying addresses within the continental United States.

Additional charges or alternative delivery arrangements may be required for:

Alaska, Hawaii, Puerto Rico and other U.S. territories
International destinations
Remote or difficult-to-service locations
Islands or locations requiring ferry service
Restricted-access properties
Deliveries requiring unusual equipment or handling
Locations with extraordinary stair, elevator, parking or access requirements

If additional charges are necessary, Myers Flooring will contact you before arranging the applicable service.

We cannot ship large rugs to P.O. Boxes or APO/FPO addresses.

Delivery Delays

While we make every effort to meet estimated production and delivery dates, these dates are not guaranteed.

Weather, carrier delays, manufacturer delays, material availability, freight disruptions and other circumstances outside of Myers Flooring's reasonable control may affect production or delivery.

Because custom rugs are manufactured specifically for each customer, production or transportation delays do not automatically qualify an order for cancellation or refund.

Questions About Delivery?

If you have questions about which delivery option is right for your rug or have unusual delivery requirements, please contact Myers Flooring before placing your order.

Myers Flooring Customer Service

(866) 450-5551

Monday–Friday, 9:00 AM–5:00 PM EST