Myers Flooring Limited Warranty Policy

At Myers Flooring, we are committed to providing high-quality products that meet your expectations. All of our rugs and flooring materials are backed by a Limited Warranty that ensures coverage against manufacturing defects. Please review the terms and conditions below.

Claims

Contact Customer Service: Notify us within 30 days of discovering the defect by calling (866) 450-5551 or emailing myersrugs@myerscarpet.com. Please include your order number and a description of the defect.

Warranty Coverage

This Limited Warranty applies only to the original purchaser of products bought directly from Myers Flooring or our authorized dealers and covers the following:

Manufacturing Defects: We guarantee that our rugs and flooring products will be free from manufacturing defects for a period of one (1) year from the date of purchase. Manufacturing defects include flaws in workmanship or materials that occur during the production process.
Product Quality: We warrant that the materials used in your rug or flooring will meet the quality and specifications stated at the time of purchase.

What is Not Covered

This Limited Warranty does not cover:

Damage due to improper installation or maintenance. This includes, but is not limited to, damage caused by incorrect installation methods, cutting or fitting errors, or the use of unsuitable cleaning agents.
Wear and tear from normal use, including traffic patterns, matting, or crushing of rug fibers.
Damage caused by moisture, flooding, or excessive humidity, such as mold, mildew, or warping.
Color variations or fading due to exposure to sunlight, chemicals, or improper cleaning methods.
Damage from misuse, abuse, or accidents, including burns, cuts, pet damage, stains, or dragging heavy furniture across the surface.
Alterations or modifications made to the product after purchase, including trimming, resizing, or applying aftermarket treatments.
Custom-made or special-order products that were manufactured according to customer specifications (unless the defect is related to manufacturing).

Claim Process

If you believe your product has a manufacturing defect, please follow these steps to file a warranty claim:

Contact Customer Service: Notify us within 30 days of discovering the defect by calling (123) 456 - 7890 or emailing myersrugs@myerscarpet.com. Please include your order number and a description of the defect.
Submit Proof of Purchase: Provide a copy of the original sales receipt or invoice as proof of purchase.
Photographic Evidence: You may be asked to submit photos of the defect and, in some cases, to ship the product back to us for inspection.
Inspection: We may require an on-site inspection by a certified professional, especially for broadloom carpets and large custom rugs, to determine the nature of the defect.

Resolution

If a valid manufacturing defect is confirmed under this Limited Warranty, Myers Flooring will, at its discretion:

Repair the defective product, or
Replace the defective product with the same or a comparable item, subject to availability, or
Provide a prorated refund based on the remaining useful life of the product.

Warranty Limitations

One-Year Limitation: This warranty is valid for one (1) year from the original date of purchase and is non-transferable.
No Liability for Consequential Damages: Myers Flooring will not be liable for any indirect, incidental, or consequential damages arising from the use of our products, including but not limited to costs associated with removal, reinstallation, or loss of use.
Restocking Fees: In certain cases where the product is returned under warranty and is deemed to have no defect, restocking fees and return shipping charges may apply.

Additional Considerations

Flooring Conditions: Ensure your flooring or rug is maintained according to the Care, Cleaning, and Maintenance Guide provided at the time of purchase to preserve the warranty coverage.
Third-Party Installations: This warranty does not cover damage caused by third-party installation. If you contract outside installers, ensure they follow proper installation guidelines as any damage due to faulty installation is not covered under this warranty.

Governing Law

This Limited Warranty is governed by the laws of the state in which the product was purchased and does not affect any rights you may have under applicable consumer protection laws.

Contact Information

For more information on this warranty or to initiate a claim, please contact our Customer Service Team:

Phone: (866) 450-5551
Email: myersrugs@myerscarpet.com